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Safeone Service Philosoph

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SERVICESERVICE
Self-Service Center Self-service
After-sales Service

  1. Our company has offices across various regions, capable of providing effective on-site consultation and services 24 hours a day.
  2. We maintain professional spare parts inventory management to efficiently handle urgent goods allocation requests on site.
  3. We have professional technical support specialists who can deliver prompt technical responses and resolve issues rapidly.


Transportation Related Ma

1.Long-distance transportation is undertaken by our strategically cooperating logistics carriers via dedicated delivery lines. We ship goods worth tens of millions of RMB nationwide all year round, which can effectively guarantee delivery lead time.

2.Bulk goods are palletized before leaving our factory to ensure cargo integrity during transit.

3.A detailed packing list will be provided for each batch of goods to facilitate stocktaking by on-site recipients.


Organization & Supply

1.In accordance with the tenderer’s requirements, our company manufactures and supplies products in strict compliance with Chinese GB standards, American UL/ANSI standards and EU EN standards. We implement rigorous quality control for all products and set up a special project team consisting of the Technical Department, PMC Planning Department, Production Department, Material Management Department and Warehouse Department.

2.The Technical Department cooperates to formulate, confirm and optimize reasonable and effective product technical solutions based on tender documents. The PMC Planning Department develops precise material procurement plans. The Production Department adheres to technical specifications and carries out strict production control. The Material Management Department conducts quality inspection of all materials. The Warehouse Department arranges proper inventory storage and delivery schedules.



Solution Service Charges

Our company is staffed with professional solution specialists to provide door control security and decorative hardware solutions for various buildings, including product layout drawings, cost calculation sheets, bill of materials and more. We strive to fully refine all product functions, supply products that meet requirements, and help end users save significant costs. The service charges are specified as follows:

1.Private residence solutions: Villas – RMB 10,000 per set; Apartments – RMB 3,000 per set;

2.Hotel solutions: 5-star hotels – RMB 150,000–200,000 per set; 1–3-star hotels – RMB 50,000–100,000 per set;

3.Commercial solutions: Mixed-use complex – RMB 100,000–120,000 per set; Commercial office building – RMB 80,000–100,000 per set;

4.Super factory solutions: Foreign-funded factories – RMB 100,000 per set; Domestic-funded factories – RMB 50,000 per set;

5.Exhibition hall / stadium solutions: Exhibition center – RMB 300,000 per set; Sports center – RMB 200,000 per set.

The above are standard charges for solution design. If on-site personnel assignment is needed, fees shall be discussed separately according to project requirements.

Extended Warranty Policy

1.After the free warranty period of our mechanical products expires, lifetime extended warranty service is available. Replacement parts will be charged at actual cost. On-site service is subject to a labor fee of RMB 1,000 per day plus travel expenses based on actual incurred costs.

2.After the free warranty period of our electronic products expires, lifetime extended warranty service is available. Replacement parts will be charged at actual cost. On-site service is subject to a labor fee of RMB 2,000 per day plus travel expenses based on actual incurred costs.

Free Maintenance & Wa


  • Our mechanical products come with a 2-year quality warranty starting from the date of manufacture.
  • Our electronic products come with a 1-year quality warranty starting from the date of manufacture.


  • Contact Us CONTACT
    Free Service Hotline
    Provide product consultation services

    Tel:

    After-sales Service
    Provide after-sales service for products

    Tel:

    Service Email
    Provide product consultation via service email
    Service QQ
    Provide product support via Service QQ
    Branch Offices Branch office
    Shanghai Head Office

    Address:Room 1115, No.1999 Jinshajiang Road, Putuo District, Shanghai

    Tel:400-800-9255

    Fax:www.safeone.net

    Code:200333

    Email:info@safeone.net

    Jiangmen Branch

    Address:2nd Floor, Unit 1, Building 6, No.173 Jiansan Road, Pengjiang District, Jiangmen City, Guangdong Province

    Tel:400-800-9255

    Fax:020-85586036

    Code:510620

    Email:info@safeone.net

    Beijing Branch

    Address:Room 2014, Tower A, 20th Floor, Building 1, No.16 South Ronghua Road, Beijing Economic-Technological Development Area

    Tel:400-800-9255

    Fax:

    Code:100176

    Email:info@safeone.net

    Xi'an Branch

    Address:Room A1101, Tower A, Jinqiao International Plaza, No.50 Keji Road, Yanta District, Xi'an City, Shaanxi Province

    Tel:400-800-9255

    Fax:029-88865481

    Code:710075

    Email:info@safeone.net

    Guangzhou Branch

    Address:Room 2904–2905, Jinhui Pavilion, Tower A, Dongzhou Mansion, No.75 Guangli Road, West Tiyu Road, Tianhe District, Guangzhou City, Guangdong Province

    Tel:400-800-9255

    Fax:020-85586036

    Code:510620

    Email:info@safeone.net

    Chengdu Office

    Address:Room 1501, Unit 2, Building 1, No.69 Xiaojiacun 3rd Lane, Jinniu District, Chengdu City, Sichuan Province

    Tel:400-800-9255

    Fax:028-83184238转605

    Code:610081

    Email:info@safeone.net

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